Privacy Policy

SettleWell ("we," "us," or "our") operates the website settlewellinjury.com and related domains (collectively, the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit the Site, submit a form, interact with our chatbot, call or text our phone line, or otherwise engage with our services.

1. Who We Are

SettleWell is an injury coordination and intake platform. We are not a law firm and do not provide legal or medical advice. We help accident victims connect with independent, vetted attorneys and medical providers who can evaluate their situations. Any attorney you are connected with through SettleWell is an independent practitioner and not an employee or agent of SettleWell.

2. Information We Collect

We may collect the following categories of personal information:

• Contact Information: First name, last name, phone number, and email address.
• Case Information: Type of injury, state where the accident occurred, whether you have an attorney, and a description of your accident.
• Device & Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and interaction timestamps.
• Communication Records: Chatbot conversations, SMS messages, and voice call transcripts when you interact with our AI-powered communication tools.
• Marketing Attribution: UTM parameters, ad campaign identifiers, and referral source data.

3. How We Collect Information

We collect information through:

• Forms: When you submit a case review form on our Site.
• Chatbot: When you interact with our AI-powered chat assistant.
• Phone & SMS: When you call or text our phone number.
• Cookies & Tracking: Through cookies, Google Tag Manager, and Meta Pixel for analytics and advertising purposes.
• Automated Collection: Server logs and analytics tools that record device and usage data.

4. How We Use Your Information

We use the information we collect to:

• Evaluate your case and connect you with appropriate attorneys and medical providers.
• Communicate with you about your inquiry via phone, email, or text message.
• Send you a confirmation email and follow-up communications related to your case.
• Improve our Site, services, and user experience.
• Analyze marketing campaign effectiveness and optimize advertising spend.
• Comply with legal obligations and protect our rights.

5. How We Share Your Information

We do share your personal information with the following categories of third parties in order to provide our services:

• Attorneys and Medical Providers: Independent professionals in our network who may evaluate and handle your case.
• CRM and Case Management Systems: Our internal case management platform used to track and manage inquiries.
• Email Service Providers: SendGrid, which sends confirmation and follow-up emails on our behalf.
• Communication Providers: Twilio, which facilitates phone calls and text messages.
• Analytics Providers: Google Analytics, Google Tag Manager, and Meta (Facebook) for website analytics and advertising measurement.
• AI Service Providers: Language model providers that power our chatbot and voice assistant.

We do not sell your personal information to third parties for their own marketing purposes.

6. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies, including Google Tag Manager and Meta Pixel, to analyze traffic, measure advertising effectiveness, and improve your experience. You can control cookie preferences through your browser settings. Disabling cookies may affect Site functionality.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Lead and case information is typically retained for a minimum of three (3) years to comply with applicable statutes of limitations.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of marketing communications.
• Opt out of the sale or sharing of your personal information (California residents).

To exercise any of these rights, please contact us at [email protected] or call (201) 903-4286.

9. TCPA Consent

By submitting a form on our Site, you provide express written consent under the Telephone Consumer Protection Act (TCPA) to receive calls and text messages from SettleWell and its partners at the phone number you provide, including calls and texts made using an automatic telephone dialing system or prerecorded voice. Consent is not a condition of receiving our services. You may revoke consent at any time by replying STOP to any text message or by contacting us directly. Message and data rates may apply.

10. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

11. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy, please contact us at:

SettleWell
Email: [email protected]
Phone: (201) 903-4286